Parent Resource Center
Welcome to Achievement Behavior Services
We’re really glad you’re here! We know starting ABA services can feel like a lot — paperwork, insurance, scheduling, and figuring out what it all means for your child. Our goal is to make this process as simple and supportive as possible.
You’re not expected to figure this out alone. We will guide you every step of the way.
GETTING STARTED STEPS
Step 1
Paperwork completed
We review & set you up
Step 2
Assessment scheduled
BCBA meets your child
Step 3
Treatment plan
Insurance submitted
Step 4
Services begin
Parent training starts
■ Typical timeline: 2–12 weeks from intake to start, depending on insurance.
SESSIONS & THERAPY
What is in-home therapy vs. center therapy?
In-home therapy is where a trained therapist works with your child at home, building skills in a familiar environment. Center therapy involves social interactions with other children to introduce and improve social skills.
Who will be working with my child?
The Behavior Technician (BT) works directly with your child on skill-building while taking data to track progress. The BCBA supervises the program. Sessions may include structured teaching, natural play, and daily routine activities.The Behavior Technician (BT) works directly with your child on skill-building while taking data to track progress. The BCBA supervises the program. Sessions may include structured teaching, natural play, and daily routine activities.
How long are therapy sessions?
Session length varies based on your child’s plan, typically 3–4 hours per session. Most children receive 15–25 hours per week based on their individual needs.
Will therapy disrupt our daily routine?
We aim to integrate therapy into your normal routine to make learning natural and meaningful.
Can therapy take place outside the home?
Yes, with approval, sessions may occur in the park or community to work on real-life skills. Note that technicians cannot transport families in their personal vehicles.
Do I need to provide materials?
Some materials may be requested, but therapists often bring necessary teaching tools. A quiet space in the home is helpful for in-home sessions.
YOUR ROLE AS A CAREGIVER
What is my role during therapy sessions?
For in-home therapy:
Parents or caregivers should be available, especially at the beginning, and may be asked to
participate in training or observe sessions.
For center-based therapy:
Drop-off and pick-up are the only requirements. Families are not allowed to stay during sessions due
to privacy for other children.
Is parent training included?
Yes — parent training is a required and important part of therapy. It helps you implement strategies outside of sessions to support lasting progress. Insurance also requires this as part of the program
Can parents visit or observe at the center?
Yes, visits can be scheduled in advance to ensure minimal disruption. However, parents are only permitted to drop off or pick up — they may not remain during sessions for the privacy of other children.
PROGRESS & BEHAVIORS
How is my child’s progress measured?
We collect data during each session and review progress regularly to adjust goals as needed. Progress varies by child and depends on consistency, hours, and family involvement. Many children begin to show improvement within a few months, but ABA is a long-term intervention aimed at steady, meaningful gains.
Why does my BT seem to be on their phone so much?
Your technician collects data in real time using a secure app called RETHINK on their phone or tablet. After each session, the BT provides detailed session notes you will be asked to review and sign off on.
How do you handle challenging behaviors?
We use evidence-based, positive strategies tailored to your child’s needs.
What if my child refuses to participate?
Therapists are trained to build motivation and gradually increase participation in a positive way. What looks like play is a critical phase where the BT builds a positive relationship with your child — rapport must be established before clinical improvement can be seen.
How often does insurance reauthorization happen?
Reauthorization is typically required every 6 months. Our BCBAs review your child’s progress, update the treatment plan, and submit paperwork to the insurance company. The insurance company makes the final decision to approve, modify, or deny coverage.
SCHEDULING & CANCELLATIONS
What if I need to cancel a session?
Please provide at least 24 hours’ notice whenever possible to avoid cancellation fees or missed session issues.
What if my child is sick?
Sessions should be canceled if your child is ill, to protect both your family and our staff.
How do you handle emergencies?
We follow strict emergency protocols and will contact parents immediately if needed.
Can I request a different therapist?
An official request can be made to the case coordinator or program director, and we will do our best to accommodate. Please note it may take some time to find a replacement.
INSURANCE & BILLING
What if I change insurance plans?
Please notify Achievement Behavior Services as soon as possible and we will coordinate with you.
What do I do if I have a billing or insurance question?
Our Eligibility Specialist provides each family with an estimate before services begin — this is an
estimate only. The insurance company makes the final decision on coverage, deductibles, and
out-of-pocket costs. Contact our office and we will walk you through any specific charges.
Note: ABS does not engage in surprise billing. For uninsured or self-pay caregivers, ABS provides a
written Good Faith Estimate before services begin, consistent with the federal No Surprises Act
What do I do if my child needs to take medication?
Unfortunately, we cannot assist in administering routine medications. The family will need to give medications to the child.
COMMUNICATION & GENERAL
How do you communicate with parents?
We communicate primarily through email and phone calls. Please note our calls or texts come from (516) 229-1194.
How often will I speak with the supervisor?
Supervisors check in regularly and are always available to discuss progress or concerns.
How do you maintain confidentiality?
We handle your child’s information consistent with HIPAA, applicable state mental health and behavioral health confidentiality laws, and our Notice of Privacy Practices (provided at intake). Information is shared only as permitted by law or with your written authorization.
Who do I contact with concerns or questions?
You can reach the program director, case coordinators, or the main office at any time by calling (516) 229-1194.